Frequently Asked Questions
Fast answers about access, certificates, billing, refunds, and team plans. Copy a deep link to any question or ask your own in a quick form.
Pricing and currency
All prices are shown in USD. Your bank, card provider, or app store may convert the amount to your local currency at checkout, including any applicable fees.
- Invoices reflect the original USD amount.
- If you see a mismatch, check your provider’s conversion rate for the purchase date.
Do you offer certificates?
Yes. Complete the required lessons and quizzes for your course track to receive a digital certificate.
Tip:
If you plan to share it on LinkedIn, use the certificate name + course track title for a consistent credential.
Refund policy
Full refund within 14 days if less than 20% of the purchased content is completed.
- Refunds are returned to the original payment method when possible.
- Processing time depends on your bank (typically 3–10 business days).
Team and enterprise access
We support team dashboards and group progress tracking. Contact us for volume pricing and onboarding support.
Includes
Seat management, progress overview, and centralized billing.
Best for
Training teams, brand writers, product storytellers, and enablement cohorts.
How long do I get access after purchase?
Access terms depend on the product. Most courses include long-term access so you can revisit lessons, templates, and examples as you iterate on your writing.
If a course is time-boxed (cohort-based), the timeline will be clearly shown on the purchase page.
How can I contact support?
Use the “Ask a quick question” form on this page or email us directly at [email protected].
Phone (business hours): +1 (415) 555-0196
Need a tailored answer?
Ask in under a minute. We’ll reply to your email.